Pricing and Fees

• Why don’t you have pricing on your website?

  Why don’t you have pricing on your website?

  Pricing depends on business type, products sold, processing volume, card types, manner of processing and many other variables. There is no one-price-fits-all in this industry and we prefer not to list teaser rates with hidden fees and conditions. Our Truth in Pricing Guarantee assures merchants of no hidden fees, simple pricing structures, and clean and easy to read monthly statements.

  Read more about credit card fees on the Braintree Blog: Where do credit card fees come from?.

• What is a chargeback?

  What is a chargeback?

  A Chargeback is a reversal of a payment and occurs when a cardholder files a dispute with the financial institution that issued the card. A chargeback differs from a refund or “credit,” which is agreed to and initiated by the merchant.

  When a chargeback is initiated, the card issuing financial institution will investigate the dispute, and will “charge back” the value of the original transaction directly from the merchant account processor, which is obligated under card network rules to pay the card issuer. The merchant’s processor will then attempt to recover an equal value of the chargeback plus a processing fee from the merchant’s bank account. Chargebacks can be overturned if the merchant can prove the transaction was legitimate, or goods and services have been rendered to a customer claiming otherwise.

  To protect against chargebacks, merchants should list the DBA their customers are familiar with on the cardholder statements and make sure the customer fully understands the products, costs, and timing of delivery.

• What is a retrieval?

  What is a retrieval?

  A retrieval occurs when a cardholder does not recognize a charge on their statement and issues a request for additional information from the financial institution that issued their card.

• How do I pay the processing fees?

  How do I pay the processing fees?

  Processing fees will be directly withdrawn, one time per month, from the deposit account on file. A monthly statement detailing deposits and charges is mailed at the beginning of the next month.